Job Title: Technical Sales Support
Location: Helsinki
Type: Part-time
Posting date: 30.1.2025
Role Overview
Support the sales and product team with demo setup, account setup, meeting coordination, and handling technical questions for Kasvuly’s in-house software and customer research projects.
Key Responsibilities
- Set up and prepare demo accounts before sales calls.
- Join or support demo calls when needed (technical side).
- Create and manage client accounts in internal tools.
- Book meetings and manage calendars for sales and research interviews.
- Answer technical questions from prospects and clients.
- Resolve basic technical issues and tickets (login, setup, integrations, data access).
- Support customer research: survey setup, interview tooling, recordings, access rights, exports.
- Document common issues and solutions.
Requirements
- Good understanding of web tools and SaaS platforms.
- Comfortable using CRM, calendar tools, and support ticket systems.
- Good understanding of hardware like computer hardwares, cables etc.
- Able to follow technical instructions and troubleshoot.
- Clear written and spoken English.
- Knowing Vietnamese is an advantage because we have Vietnamese customers and partners
- Knowing Finnish is an advantage
.svg)
.svg)
